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0141 333 0404

Privacy Policy

Charing Cross Housing Associations privacy policy sets out how we will use and protect any information that you give when you use this website.

Charing Cross Housing Association is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, for example reporting a repair, then you can be assured that it will only be used in accordance with this privacy statement.

We may require to change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes that have been made. The policy is effective from 8 April 2013

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode
• Information on requested repairs
• Other information relevant to customer surveys, feedback, comments

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
 
• Internal record keeping

• We may use the information to improve our services

• We may periodically send emails with information which we think you may find interesting using the email address which you have provided 
 
From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

Charing Cross Housing Association is committed to ensuring that your information is secure.  Therefore, in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which is placed on your computer's hard drive.  The cookie helps analyse web traffic and remembering information about your preferences.
 
We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
 
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie Information
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

 

Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday to Friday
9:00am - 4.30pm
We are open at lunchtime

We are closed over the weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  0141 353 1925

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Registratons

Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 

 

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