The definition found within the Crime and Disorder Act 1998 states that anti-social behaviour is defined as: “a person(s) acting in an anti-social manner, that is to say, in a manner that caused or was likely to cause harassment, alarm or distress, to one or more persons not of the same household as himself”.
All reports of Anti Social Behaviour should be directed to the Housing Management Team
When we receive your enquiry, we will:
Yes! When the Association investigates instances of Anti Social Behaviour we will ask you if you want to remain anonymous. If you do wish to then your anonymity will remain intact. We will use the information you provide us carefully and will not use your name unless we have your permission.
Yes, we do, please see below: -
Complaints that concern allegations of drug dealing, criminal dishonesty involving violence or housebreaking, assault, violence, criminal threats, serious harassment and racial harassment, and serious damage to property including fire raising.
Complaints that concern allegations of aggressive and/or abusive behaviour, frequent disturbances, minor damage to property (vandalism), drug/solvent/alcohol abuse, verbal/written harassment, and frequent and persistent noise pollution (e.g. playing loud music, allowing unruly visitors, allowing unruly children or failing to control dogs or other domestic pets).
Complaints that concern allegations that involve simple breaches of tenancy conditions for example pet nuisance, pets kept without permission, untidy gardens, minor noise pollution, access disputes, litter, running a business without permission. Complaints received relating to racial harassment will be treated separately and in line with Association policy and procedures on this issue.
The Association will seek to achieve the following targets: -
Category A cases – We will respond to you within 24 Hours of receiving the complaint. Detailed notes will be taken at this time to allow a decision to be made on how to proceed.
Category B cases – We will respond to you within 48 Hours of receiving the complaint.
Category C cases – We will respond to you within 5 working days of receiving the complaint.
Response times are monitored by the Housing Manager to ensure that targets are being met.
Depending on how severe the behaviour is we may need to take action against one or more of your neighbours and this could lead to action being taken at Court. For Court cases to be successful we may need to ask you to act as a witness. We will only do this where we feel that we have a strong chance of winning our case
No, we will not force anyone to attend Court although if our case relies on the testimony of witnesses and witnesses choose not to attend then it is likely this will have an impact on how successful our action is.
You can download the full policy here. If you need more information or advice on Anti Social Behaviour, please do not hesitate to contact a member of staff at our office.
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