0141 333 0404

Anti Social Behaviour

What is Anti Social Behaviour?

The definition found within the Crime and Disorder Act 1998 states that anti-social behaviour is defined as: “a person(s) acting in an anti-social manner, that is to say, in a manner that caused or was likely to cause harassment, alarm or distress, to one or more persons not of the same household as himself”.   

Who should you report it to?

All reports of Anti Social Behaviour should be directed to the Housing Management Team

What will we do?

When we receive your enquiry, we will:

  • Respond to you within the timescales suggested (see below)
  • Take full details of the problem
  • Attempt to corroborate your concerns with other parties and receive information from other stakeholders (Neighbours, Police, etc)
  • Interview the perpetrator and obtain their version of events
  • Make a decision on what to do and proceed with the most appropriate action
  • Provide an update on what we have done 

Can anything you say remain confidential?

Yes!  When the Association investigates instances of Anti Social Behaviour we will ask you if you want to remain anonymous.  If you do wish to then your anonymity will remain intact.  We will use the information you provide us carefully and will not use your name unless we have your permission.

Does the Association categorize different types of behaviour?

Yes, we do, please see below: -

Category A – Extreme Cases

Complaints that concern allegations of drug dealing, criminal dishonesty involving violence or housebreaking, assault, violence, criminal threats, serious harassment and racial harassment, and serious damage to property including fire raising.

Category B - Serious Cases

Complaints that concern allegations of aggressive and/or abusive behaviour, frequent disturbances, minor damage to property (vandalism), drug/solvent/alcohol abuse, verbal/written harassment, and frequent and persistent noise pollution (e.g. playing loud music, allowing unruly visitors, allowing unruly children or failing to control dogs or other domestic pets).

Category C – General Cases

Complaints that concern allegations that involve simple breaches of tenancy conditions for example pet nuisance, pets kept without permission, untidy gardens, minor noise pollution, access disputes, litter, running a business without permission.  Complaints received relating to racial harassment will be treated separately and in line with Association policy and procedures on this issue.

How quickly can you expect to get a response?

The Association will seek to achieve the following targets: -

Category A cases – We will respond to you within 24 Hours of receiving the complaint.  Detailed notes will be taken at this time to allow a decision to be made on how to proceed.

Category B cases – We will respond to you within 48 Hours of receiving the complaint.

Category C cases – We will respond to you within 5 working days of receiving the complaint.

Response times are monitored by the Housing Manager to ensure that targets are being met.   

What happens if the behaviour is severe and Court action is necessary?

Depending on how severe the behaviour is we may need to take action against one or more of your neighbours and this could lead to action being taken at Court.  For Court cases to be successful we may need to ask you to act as a witness.  We will only do this where we feel that we have a strong chance of winning our case   

Will the Association force you to attend Court?

No, we will not force anyone to attend Court although if our case relies on the testimony of witnesses and witnesses choose not to attend then it is likely this will have an impact on how successful our action is. 

Where do I get more information?

You can download the full policy here.  If you need more information or advice on Anti Social Behaviour, please do not hesitate to contact a member of staff at our office.  


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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