0141 333 0404

Back Courts & Estate Management

What is a back court and what are they used for?

Our definition of this is all paths, fences, grass areas, hedges, trees, drying areas, bin stores and bins that are contained within the area to the rear of our properties.  The use of back courts in our area of operation varies greatly.  Some are used for drying clothes and for children to play in and some only for accessing bins. 

Residents are asked to leave bulk items that require removal by the City Council in the back court.  Our view is that all back courts should be pleasing on the eye and be free from hazards. 

Bulk Uplifts

In September 2011 Glasgow City Council changed the arrangements for the collection of bulk items.  Up until then the arrangement for most of our tenants was that they should place all items outside to the front of their building on the street on the morning of collection.

The procedure now is that all residents must call 0141-287-9700 for an uplift and leave the items in the back court area.  The City Council call out and remove the items from the back court.  The response time is quoted as being within 2 weeks.  

How often do we inspect our buildings?

We inspect all of our buildings 3 times per year.  Staff from the Housing Management team are responsible for adhering to an inspection schedule and this involves calling out, noting and acting on what they see.  Our emphasis is on enaging with residents at the point when we inspect and this usually involves chapping doors.  We don’t restrict what we record to only the back courts though.  When staff are out on inspections they look at all internal and external aspects of the building and the estate in general.       


Most of our bins stores contain steel bins with either steel of plastic lids.  Some have been converted to more modern plastic wheel bins though.  From time to time difficulties arise when some of the older steel bins become partially or completely full of loose debris which can become compacted through time.  The end result is that as bins go out of use the other bins fill up more quickly and there is nowhere to place black bags.

Bin Cleaning Service

In 2012 we introduced a bin cleaning service to the majority of our back courts.  Our contactor visits once per month and they ensure that there is no loose or compacted debris in any of the bins.  If they do see this then they clean out the debris and place the debris in black bags and place bags back in the bins.  If they do this they report this to us immediately and we contact the City Council for an urgent visit to empty bins again as not doing this would result in the problem being further compounded.  The other thing our contactor does is to remove the bins and sweep out the store and return the bins to a clean and tidy area.

If you would like to discuss the bin cleaning service with us then please contact one of the housing management team.  

Stair Cleaning

Most of our buildings benefit from a routine stair cleaning service.  We employ a contactor to visit the building, sweep the stairs and landings and wash them down.  In some cases the service includes the cleaning of windows.  If you are a tenant of the Association and live in a building that does not benefit from the service please contact us.   


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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