Being a Good Neighbour
The Association's properties are all flats with a number of individual properties in the one close and a mix of one bedroomed and larger family accommodation all within the same building. This means that there can be quite a high density of people living in close proximity of each other with their own lifestyle and habits.
We understand that this can be difficult at times but we would ask that all our residents show consideration for those living around them and make every effort to be a good neighbour and tenant.
Everyone has the right to feel safe in their home and to live there in peace. The Association therefore views anti-social behaviour as a serious breach of the tenancy agreement.
As the tenant, it is your responsibility to ensure that nobody living with your or visiting your home causes annoyance or nuisance, harasses or behaves in an anti-social way to anyone living or working in your house, the common parts of the buildings or the surrounding areas, including your neighbours, Association staff or our contractors.
What is anti-social behaviour?
Everyone has different views on what constitutes anti-social behaviour but, in general, it is taken to be conduct which causes or is likely to cause alarm or distress to another reasonable person. This might be:-
- Harassing a person
- Damaging a person's property (including the Association's)
- Verbally abusing a person
- Threatening behaviour
- Continual loud noise
We realise that individuals will have different tolerance levels and views on what is acceptable but we would ask that everyone is reasonable what they expect from their neighbours, especially those with young children.
The Association has identified 3 categories of anti-social behaviour that reflects the severity of the complaint and the potantial impact on others:
|A||Extreme behaviour of a very serious or criminal nature (eg Violence, Drugs, Threatening behavour, Illegal use of the property, Threats to Association staff)|
|B||Less serious or persistent breaches of the tenancy agreement (eg Noise nuisance, Grafitti, Disturbances, Verbal abuse, Uncontrolled pets)|
|C||Minor breaces of the tenancy agreement (eg Neighbour disputes over washing lines, bins, stair cleaning etc, Occasional loud noise)|
What can I do if I am suffering from someon's anti-social behaviour?
It is always best if you can resolve the problem by simply talking to the person responsible but if you can't resolve it with them or you feel the problem is too serious to deal with alone you can report it to the Association.
If the anti-social behaviour is continual and ongoing, it would be helpful if would be helpful if you kept a diary of the incidents noting the dates, times and who was involved if you know.
Depending on the severity of the behaviour you may also contact the Police and/or Glasgow Community Safety Services as their reports can also be used as corroborating evidence, especially if there is any legal action taken.
If at any time you feel that your safety and security or that of another person is threatened you should immediately contact the Police on 999 or 101.
What if its not a tenant or someone living with or visiting a tenant of the Association?
Everyone living in a building has responsibiities to conduct themselves appropriately and not cause annoyance or nuisance to others. Unfortunately, the Association does not have the same lelvel of authority over owner occupiers and private landlords.
If it is an owner or a private tenant you can report the problem to either the Police if it is serious enough or of a criminal nature, or to Glasgow City Council at Glasgow City Council Noise Service
How do I report anti-social behaviour to the Association?
You can phone, call into or write to the office.
We will ask you to give as much information and detail as you can. We will investigate anonymous complaints of serious antil-social behaviour but, obviously, will be restricted in how we deal with the problem.
How does the Association deal with anti-social tenants?
There is a wide range of behaviour that could be classed as anti-social behaviour and how we deal with a complaint depends on the nature and seriousness of the behaviour.
In the first instance we will investigate the complaint and take all reasonable steps to substantiate and to collect corroborating evidence. This might include talking to other neighbours and/or witnesses or getting a Police report. Once the initial investigations have been completed we will decide how best to deal with the matter.
How long will it take for the problem to be resolved?
The Associaiton has set target response times for each of the 3 categories of anti-social behaviour;
Some cases may take longer than others if, for instance, legal action is being taken but we will endeavour to keep everyone involved informed of what is happening and how long it might take.
The Association's Anti Social Behaviour Policy is available here