Charing Cross Housing Association takes all complaints seriously. We adopted a Complaints Handling Procedure in September 2012 with the emphasis being placed on timely, simple and streamlined complaints handling.
Complaints help us to learn on how we can improve our services.
To view our procedure please click here
To be redirected to the website of the SPSO (Scottish Public Services Ombudsman) please click here.
If you wish to make a complaint please contact us.
Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm
1st & 3rd Wednesday (9.00am- 1.00pm closed)
Open from 1.00 pm - 4.30 pm
We are open at lunchtime
We are closed on weekends
CXHA Emergency Repairs: 0800 595 595
Gas Heating Emergency (for Tenants only): 07725 012200
Gas Emergency: 0800 111 999
Scottish Power Emergency: 0845 272 7999
Scottish Water: 0845 600 8855
Fire, Police, Ambulance: 999
Shelter Helpline: 0800 800 4444
(8am-8pm weekdays, 9am-5pm weekends)
Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842
Registered with the Financial Conduct Authority Number: 1805RS
Property Factored Registered Number: PF00025