Charing Cross Housing Association takes all complaints seriously. We adopted a Complaints Handling Procedure in September 2012 with the emphasis being placed on timely, simple and streamlined complaints handling.
Complaints help us to learn on how we can improve our services.
To view our procedure please click here.
To be redirected to the website of the SPSO (Scottish Public Services Ombudsman) please click here.
If you wish to make a complaint please contact us.
Monday to Friday
9:00am - 4.30pm
We are open at lunchtime
We are closed over the weekends
CXHA Emergency Repairs: 0800 595 595
Gas Heating Emergency (for Tenants only): 0141 353 1925
Gas Emergency: 0800 111 999
Scottish Power Emergency: 0845 272 7999
Scottish Water: 0845 600 8855
Fire, Police, Ambulance: 999
Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842
Registered with the Financial Conduct Authority Number: 1805RS
Property Factored Registered Number: PF00025