0141 333 0404

Consultation and Policy Reviews

Tenants of Charing Cross Housing Association have a right to be consulted on key Polices and proposals thay may have an impact on them. 

Section 8.4 of the Scottish Secure Tenancy agreement (SST) that our tenants sign up to states the Association will consult its tenants when it proposes to make or change:

  • Policies regarding housing management, repairs and maintenance if the proposal is likely to significantly affect tenants
  • Proposals for changes in rent and service charges 
  • Proposals for the sale or transfer of our housing to another landlord 
  • Decisions about the information to be provided relating to our standards of housing management and performance 
  • Performance standards or targets in relation to housing management repairs and maintenance
  • Our tenant participation strategy.

The Association will take into account any views that tenants have before making a final decision. Any consultation with tenants will include giving tenants comprehensive information in an accessible form and reasonable time to express views.


Rent Increase Consultation 2017/18 (Rent Increase 28 March 2017)

The Association consults with tenants on the likely increase required to commence on the 28th of March each year. 

A detailed article was placed in our August 2016 newsletter asking for feedback from all tenants on our proposals, by Friday 30 September 2016.  Our proposal for the financial year 17/18 is that the rent increase shall be linked to the ROI (Rate Of Inflation) only. 

Should you wish to discuss the rent increase process with a member of staff please contact our Housing Manager, Martin Percy, directly.  Martin can be contacted at the office on 0141 333 0404 or by email martin.percy@cxha.org.uk


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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