0141 333 0404

Customer Scrutiny Panel

What is a Customer Scrutiny Panel?

This is a group of customers who check the services that we provide to ensure that each service delivers what it is designed to achieve.  Evidence is gathered during the scrutiny process and panel members can provide feedback on what should be done to make service improvements, where these are deemed necessary.

Which customers can become members of the panel?

Quite simply our customers are: - 

  • Our tenants
  • Owners who receive a factoring service from us
  • Others who use our services

Are you a customer and want to become a panel member?

If the answer is yes, please contact our Housing Manager, Martin Percy, for an informal discussion and further information.  Martin can be contacted either at the office on 0141-333-0404, or by email martin.percy@cxha.org.uk

Do you want to find out what has been happening?

If you do, we have created a series of documents which outline progress since April 2015, see below

For information on the period April 2015 to April 2016, click here

For June to August 2016, click here

For September and October 2016, click here

For November and December 2016, click here

For February 2017 (January meeting postponed), click here


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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