0141 333 0404

Applying for a house


What do you need to know before you apply to us for housing?

We have developed a useful detailed information document for housing applicants.  The information in the document should allow applicants to decide on whether or not they wish to apply to the Association for housing.  If you wish to view or download the information document you can do so by clicking here.

How do I apply?

Up until 21 December 2017 housing applicants have been asked to apply On-Line to the Glasgow Housing Register.  From this date onwards access to this on-line application system has been suspended.

All applicants applying to Charing Cross Housing Association for rented housing require to complete and return a paper version of our housing application form.  This is the system we had in place prior to the Glasgow Housing Register becoming live at the end of April 2017.  A copy of the application form can be downloaded here. A Fair Processing Notice (FPN) can also be viewed which explains what personal information the Association collects about you, when we collect it and how we use it.aper application forms can be collected from our reception area - alternatively we can arrange to have a form posted to you should you prefer.  

Which area, size and type of house can you apply for?

You can apply to be housed in any of our 2 areas (Woodlands & Garnethill)

We allocate house sizes according to the number of people in your household (all of the people moving with you).  The choice of our properties is limited to flats as we do not own any houses.

The higher the demand for a house (usually determined by the size and floor height of a property), the longer you will have to wait before you will be offered suitable housing.

What happens next?

When we receive your paper application, we will:

  • Assess and point your application in line with our Allocations Policy
  • Request a tenancy reference from your current landlord if applicable
  • Write to you with information on your points level and your position on our housing list

The points system operated by the Association is designed to allocate houses on the basis of the greatest housing need. Points are awarded under various categories with the aggregate total defining the applicant’s position on the list. Separate lists are maintained for different sizes of property as well as sheltered housing and applicants with special needs. 

What types of issues can you get points for?

  • Health / Medical needs
  • Overcrowding
  • Under occupation
  • Living in unsatisfactory housing conditions
  • Sharing/Lacking Amenities
  • Insecurity of tenure
  • Social/community/family support
  • Harassment
  • Special Circumstances

Annual re-registration

We will contact you in writing each year on the anniversary of the date you originally applied to us - to check that you still wish to be housed. 


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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