The Housing Management section performs a key role in responding to issues that affect the day to day lives of tenants.
The Housing Management Team is in place primarily to provide advice and assistance to tenants on various matters relating to the tenancy agreement e.g. condition of external common areas, anti-social behaviour, permissions (lodger, sub-letting), rent control and housing benefit. The team also administers the Association’s housing list and allocates void properties, liaises with the Council’s homeless casework services and provides housing advice to housing applicants.
Contact Martin by phone on: 0141 333 0404
Or by Email at: email@example.com
What does Martin do? Martin joined the Association in April 2003 and has overall responsibility to manage and lead the housing management team. This includes developing and maintaining systems that ensure that the Association’s Policies and Procedures are followed and all outcomes monitored and reviewed continuously. Martin must ensure that all services provided are done so in line with the law and the best practice guidance available. He also attends Management Committee meetings and presents all housing management related reports to Committee.
Contact Katie by phone on: 0141 333 0404
Or by Email at: firstname.lastname@example.org
What does Katie do? Katie joined the Association in November 2003 and has responsibility to deal with a high volume of workload on a variety of functions undertaken by the team. This includes selecting housing applicants for vacant properties, carrying out accompanied viewings, investigating and resolving anti social behaviour and neighbour disputes, managing rent arrears cases, providing advice and assistance to tenants on financial matters and signposting tenants to other specialists. Katie also assists Martin in more serious cases where legal action is being taken or being considered.
Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm
Wednesdays open 1pm - 4.30pm
We are open at lunchtime
We are closed on weekends
CXHA Emergency Repairs: 0800 595 595
Gas Heating Emergency (for Tenants only): 07725 012200
Gas Emergency: 0800 111 999
Scottish Power Emergency: 0845 272 7999
Scottish Water: 0845 600 8855
Fire, Police, Ambulance: 999
Shelter Helpline: 0800 800 4444
(8am-8pm weekdays, 9am-5pm weekends)
Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842
Registered with the Financial Conduct Authority Number: 1805RS
Property Factored Registered Number: PF00025