0141 333 0404


The Association reviews its Participation Strategy once every year, usually at the end of March.  Our most recent Strategy was reviewed and approved by our Management Committee on the evening of Wednesday 30 March 2016.  

The strategy includes an action plan and the action plan explains what our planned activities will be for the following 12 months.  If you would like to see a copy of the strategy you can do so by clicking here.  Our current Participation Strategy has 6 main goals.  These are: -    

  1. To meet regularly with tenants in relation to the running of the Association’s Housing Support Service in particular. 
  2. To keep residents informed by providing information using various methods, including our Website. 
  3. To keep residents informed, using all available resources, of developments around Welfare Reform and the implications that this will have. 
  4. To introduce and develop a customer scrutiny panel with the assistance of the Tenant Participation Advisory Service (TPAS) 
  5. To carry out full satisfaction surveys of our tenants and owners. 
  6. To involve our tenants in the review of how our rents are calculated (Rent Setting Review).

Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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