0141 333 0404

Planned Tenancy Visits

What is a planned tenancy visit?

The purpose of the visit is to give tenants the opportunity to talk to the Association about issues they have about our service and what we can do to improve as a landlord.  During the visit we will update household composition details and check our properties are kept in a good condition.  The main points for discussion will be: -

  • Current levels of tenant satisfaction
  • Universal Credit roll-out issues
  • The condition of the Association’s property
  • Who is living in the tenancy?
  • Accuracy of contact information

The visit should last no longer than 1 hour.      

Who will visit?

2 Staff from the Housing Management team will organise and carry out these visits

How often will visits take place?

Our plan is to visit all of our tenants once every 2 years.  We began the process in July of this year and therefore we hope to have visited all tenants by the end of June 2017.


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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