0141 333 0404

Rent Setting


How Are Rents Set ?

The Association’s overall aim is to set rents at a level which ensures that income received is sufficient to meet the costs of the initial provision and ongoing management and maintenance of our properties.

A weighting mechanism is applied to all secure and shared ownership properties which takes account of various amenity factors relevant to each property. The amenities for all properties are recorded on our property database. We set rents charged for all Secure tenanted properties; shared ownership properties and leased properties (including hostel accommodation). Rents for such properties are subject to annual increase on 28th March each year.  A detailed report is submitted to our Management Committee in January of each year to consider what rents need to be set at.

The Association also makes recommendations to the Rent Registration Service for the registrations and re-registration of properties occupied by tenants who are “fair rent” tenants of the Association. Fair rents are rents that are only increased once every 3 years and tend to be on long-standing tenancies.

What About Service Charges ?

There are 2 different categories of services charges operated by the Association and these are: -

1. Compulsory Service Charges

Section 1.6 of your tenancy agreement explains that the Association provides other services and these include: -

  • Communal electricity supplies
  • Back court maintenance

These services are compulsory and are included in the rent figure charged each month.

2. Housing Support Service Charges

The overall objective is to set service charges at a level to ensure that income received is sufficient to meet the costs of the provision/additional maintenance of the properties and the welfare and support of the residents in sheltered housing. In calculating the service charges consideration is given to current costs and anticipated increases as well as any changes required to the actual level of service provision. The Association endeavours to ensure that service charges set, cover the cost of actual services provided without accruing a surplus.

Should any surplus or deficit arise due to unforeseen circumstances, this is taken into account the following year.

The Association receives a grant from Glasgow City Council and this grant is designed to cover the costs of providing warden staff at each of our 3 buildings and in addition the 24 hour alarm cover that is provided by BR24.

The service charge element, paid for by tenants, relates to the maintenance of the common elements of each of our buildings and the charge is specific to each building. The charge covers items like Office Phone Rental, Contract Cleaning, Lift, Boiler, Emergency Lighting & Fire Alarm Maintenance, Heat, Light and Power for Communal Areas, Insurance for the boiler and lift and common room running costs.


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


Logo Scottish GovernmentLogo Scottish Social Services CouncilSPSO Logo 2019Logo Citizens Advice Logo Glasgow City CouncilLogo Scottish Housing Regulator
© 2012 - 2019 Charing Cross HA

Website by Kiswebs Web & App Design