0141 333 0404

Common Factoring Repairs

The Association is responsible for common repairs at properties where we provide factoring services.  By common repairs we mean repairs to the common parts that pertain to the whole property examples of which are detailed below:

  • Leak from roof or attic tank
  • Lights out in the close
  • Faulty front/rear close door locks
  • Faults to the common door Entry System
  • Repairs to gutters/communal downpipes
  • Leaks into the close from communal pipes

If you note a repair within your property but are unsure if it constitutes a common repair please contact the Associaton by email or by contacting 0141 333 0404 for further advice.  Likewise if you have any queries regarding any of the communal services provided by the Association at your property e.g. stair cleaning, back court maintenance etc. please contact us by phone or email.

Please note, water ingress to the common close which is a direct result of a leak from a private flat should be reported to the owner of the relevant flat in the first instance to allow them to investigate and resolve this. The same is true if there is an internal leak from one flat to another (e.g. in bathrooms or kitchens). If the Association's emergency service is called to a leak that is found to be private to a flat then those responsible for calling the emergency service could find themselves liaible for the charges.  It is therefore extremely important that residents and owners are aware of their neighbours contact details in the event of an emergency situation.  It is also very important that Landlords make their tenants aware of who to call if an emergency situation arises.

If you have established that the repair you wish to report is a common repair then please click on the repair type below to report this to the Association.


Report a Repair




Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


Logo Scottish GovernmentLogo Scottish Social Services CouncilSPSO Logo 2019Logo Citizens Advice Logo Glasgow City CouncilLogo Scottish Housing Regulator
© 2012 - 2019 Charing Cross HA

Website by Kiswebs Web & App Design