0141 333 0404

Right to Repair Scheme


Under the Housing (Scotland) Act 2001, secure tenants have the right to have small (under £350) urgent repairs carried out within a certain timescale. These repairs are known as Qualifying repairs and are set out below together with the repair timescale.

When you report one of these repairs, we will tell you that it is a Qualifying Repair and will send you a letter giving you the timescale to carry out the repair, the work instructed, the details of the contractor instructed to do the work and the details of the contractor you can contact if the first contractor does not start work within the timescale.

If parts are needed or the work cannot be completed for some reason (eg severe weather), the timescale for the repair will be extended and you will be advised of this.

  Nature of repairs:                                                                            Timescale 

*unsafe power or lighting sockets or electrical fittings;                      

1 day                                                                         

*loss or part loss of electric power

1 day (loss)/ 3 days(part loss)

*loss or part loss of gas supply;                                                                  

1 day

*blocked flue to an open fire or boiler;                                                

1 day

*external windows, doors or locks which are not secure;                   

1 day

*loss or part loss of space or water heating if no alternative heating is available;                                                          

1 day

*toilets which do not flush (if there is no other toilet in the house);    

1 day

*blocked or leaking foul drains, soil stacks or toilet pans (if there is not other toilet in the house);                                

1 day

*blocked sink, bath or basin                                                              

1 day

*loss or part loss of water supply;                                                      

1 day(loss)/3 days (part loss)

*significant leaking or flooding from a water or heating pipe, tank or cistern;        

 1 day

*unsafe rotten timber flooring or stair treads;                                        

3 days

*unsafe access to a path or step;                                                                  

1 day

*loose or detached bannisters or handrails;                                          

3 days

*broken mechanical extractor fan in a kitchen or bathroom which has no external window or door.                                               

 7 days

If the first contractor does not start the work within the timescale, and you have to appoint the second contractor, you will be paid £15 compensation for the inconvenience.  If the work has started by the first contractor but not been completed within the timescale, you will also be entitled to £15 compensation.  If the second contractor does not complete work within the timescale, you will be entitled to another £3 for each working day until the repair is completed up to a maximum of £100 per repair.

 If you do not provide access for the contractors, the Right to Repair is cancelled and you have to report the repair again and the process starts again. 


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


Logo Scottish GovernmentLogo Scottish Social Services CouncilSPSO Logo 2019Logo Citizens Advice Logo Glasgow City CouncilLogo Scottish Housing Regulator
© 2012 - 2019 Charing Cross HA

Website by Kiswebs Web & App Design