Right to Repair Scheme
Under the Housing (Scotland) Act 2001, secure tenants have the right to have small (under £350) urgent repairs carried out within a certain timescale. These repairs are known as Qualifying repairs and are set out here Nature of Qualifying Repairs and Timescales
When you report one of these repairs, we will tell you that it is a Qualifying Repair and will send you a letter giving you the timescale to carry out the repair, the work instructed, the details of the contractor instructed to do the work and the details of the contractor you can contact if the first contractor does not start work within the timescale. If parts are needed or the work cannot be completed for some reason (eg severe weather), the timescale for the repair will be extended and you will be advised of this.
If the first contractor does not start the work within the timescale, and you have to appoint the second contractor, you will be paid £15 compensation for the inconvenience. If the work has started by the first contractor but not been completed within the timescale, you will also be entitled to £15 compensation. If the second contractor does not complete work within the timescale, you will be entitled to another £3 for each working day until the repair is completed up to a maximum of £100 per repair.
If you do not provide access for the contractors, the Right to Repair is cancelled and you have to report the repair again and the process starts again.