0141 333 0404

Satisfaction Surveys

The Association routinely seeks the views of the people that use our services.   

New Tenants

We survey all new tenants during the meeting that we have with them once they have been living in their home for 1 month and we do this again after the 1st year. 

Sheltered Housing Tenants 

We survey our sheltered housing tenants and ask them specific questions that relate to the housing support service that we provide.  We also carry out personal plan review meetings with our sheltered housing tenants every 6 months and ask for their feedback on how well we are doing and how satisfied they are with all aspects of the service.    

Our 2013 Survey

We carried out a survey of all of our tenants between July and September of 2013 and employed an external consultant to do this for us.  As with all of the surveys we conducted in the past we learn from the responses received from tenants and we shape our services around those responses. 

We saw a total of 375 completed interviews and this represents 74% of the total number of tenants.  We received detailed feedback from our consultant on what our tenants think and we know what we do well and what we need to do to make further improvements to our service.  Further details on what tenants said we did well and what we need to improve on were included in the newsletter that we sent to tenants in December 2013.  If you would like to view the newsletter you can do so here (information on pages 1 and 3).  

As with all surveys we review what we are told by our tenants and develop an action plan where improvements are necessary.  Our action plan was developed with the input of staff and completion of all action points are monitored closely.

Our 2016 Survey

Earlier this year we employed a consultant, Research Resource, to undertake our 2016 survey.  Face to face interviews commenced during the week ending 22 July 2016. 

Our aim was to survey 80% of the number of tenancies we have.  A draft report was received at the beginning of September 2016 confirming that a total of 397 interviews/surveys were completed, which represents 83% of the total number of tenants available for the survey.

The results of the survey reveals that, in general, the Association is performing to a high standard.

Our next step is to receive a final report and once received we shall be reviewing all of the results prior to constructing a plan to make further improvements.

If you have any questions at all about this survey please contact Martin Percy, Housing Manager on 0141-333-0404.  Martin can also be reached by email martin.percy@cxha.org.uk


Contact Details

Charing Cross Housing Association
31 Ashley Street
Glasgow G3 6DR
Tel:  0141 333 0404
E-mail:  cxha@cxha.org.uk

Opening Hours

Monday, Tuesday, Thursday and Friday
9:00am - 4.30pm

1st & 3rd Wednesday (9.00am- 1.00pm closed)

Open from 1.00 pm - 4.30 pm

We are open at lunchtime

We are closed on weekends

Useful Numbers

CXHA Emergency Repairs:  0800 595 595

Gas Heating Emergency (for Tenants only):  07725 012200

Gas Emergency:  0800 111 999
Scottish Power Emergency:  0845 272 7999
Scottish Water:  0845 600 8855
Fire, Police, Ambulance:   999

Shelter Helpline:  0800 800 4444

(8am-8pm weekdays, 9am-5pm weekends) 


Scottish Housing Regulator Registration Number: HCB 88
Scottish Charity Number: SC042842

Registered with the Financial Conduct Authority Number:  1805RS

Property Factored Registered Number: PF00025 


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